Job Summary


Responsible for all electronic banking applications to ensure adoption, usage, availability, and enhancement of functionality.


Duties And Responsibilities


Focus Areas
Merchant setups and configurations

Setup of merchants within 24 hours of acquisition
Accurate configuration of merchants on acquiring system
Proper filing of merchant applications and setup forms
Engagement with business for receipt of merchant applications Regular engagement with branch and head office unit staff to create awareness of digital banking products
Sign off on all merchant setups timely

Device configuration and deployment

Setup of merchant devices within 24 hours of application Deployment of devices within 48 – 72 hrs of setup (dependant on location)
Accurate configuration of devices
Proper filing of device setup documents
Ensure devices / payment points are deployed within specified timelines
Engagement with technology teams to report any system challenges Maintain all product governance papers

Terminal usage and reporting
Sales turnover targets

Volume targets
Active ratio
Quality of reporting
Assist business units achieve sales targets
Regular visits to merchant shops to ensure devices are working as expected
Reporting any faults and replacement of faulty devices with 24 hours of receiving report

Stakeholder and Merchant relationship management

• Productive working relationships
• Prompt identification, management and mitigation of any risks
relating to products
• Build strong relationships with till operators and supervisors for
our devices to be device of choice
• Identify opportunities to leverage opportunities and share
knowledge and lessons learnt

Effective teamwork, self-management, and alignment with group values

• Demonstrate pride in BancABC and Atlas Mara’s brand and values
• Handle stress in ways that do not negatively impact others
• Plan and manage own workflow, anticipating obstacles, work
prioritisation, and following through on objectives within agreed
timeframes and according to quality standards
• Act in an ethical, transparent, and morally defensible manner,
including highlighting unethical practices
• Continually share, debate, and communicate learnings
• Flag and debate issues constructively
• Promote a co-operative climate in working with others to achieve
shared goals
• Display skill at mentoring/coaching others and resolving conflict

Qualifications And Experience


Qualifications and Work Experience

• Business / Technical Certificate or Diploma
• 1+ years in card merchant support role

Special Skills and Competencies

• Highly analytical and attentive to detail
• Excellent interpersonal and communication skills
with an ability to be assertive when necessary
• Able to interact confidently with senior stakeholders
• Sound planning and organising skills with an ability
to work with minimal supervision
• Deadline driven
• Proactive, resilient, and tenacious

Technical Prerequisite

• Knowledge of new product governance, control, and risk management
• Knowledge of the full MS Office suite and MS Projects
• Ability to understand Technical Architecture of all
existing and proposed solutions for digital banking
• Define SIT, UAT, POST Implementation conditions.
• Develops accurate and complete test plans.
• Leads testing efforts.
• Ensures issues are identified, tracked, reported on and
resolved in a timely manner.
• Works with channel owners to identify required
• Communicates needed changes to development team.
• Identifies and documents system deficiencies and
recommends solutions.

How To Apply


Interested applicants who meet the job requirements should e-mail their CVs to with the Heading: “Merchant Technical Officer” attaching scanned copies of academic certificates and national ID.
Closing date: 13 March 2022 @1630hrs


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