Job Summary


 

To offer quality service by interacting with (walk-in and telephone) customers, providing product or service information and meeting set business revenue targets.

 

 

Duties And Responsibilities


 

Sales and distribution of all the Group’s products and services to customers
Avails application forms to customers, informs them on the requirements and checks that all the requirements are provided by the applicant.
Sell the full range of available Econet and group companies products and services in an effort to attain shop targets
Identifies customer needs and makes the appropriate sale.
Greets and acknowledges walk in customers in the shop customer
Documents, escalates, and communicates to customers unresolved queries.
Configures various devices for internet use that is handsets, computers, modems, routers
Recommends new ways of handling customer queries to the Territory Lead to improve service delivery
Tracks and communicates competitor activities
Ensures the shop displays relevant POS material that has been produced to enhance brandcompetitiveness
Receives stock, sells, reconcile and resolve any stock variances as per the prevailing policies and procedures.
Ensure that faulty devices and handsets under warranty are sent to and from the repair center on behalf of the customer.
Receives cash from customers, verifies and receipts all transactions accurately.
Ensures all cash generated is collected by CIT for banking on a daily basis according to cash handling procedure
Prepares sales & stocks (daily, weekly and monthly) reports
Reports all incidents and accidents relating to SHE to Territory Lead
Consultant ensures that they are knowledgeable and adhere to all relevant processes and procedures.
Maintains a tidy workstation in line with the company’s clean desk policy.
Grooming and etiquette – wear appropriate uniforms and name tags consistently

Qualifications And Experience


 

Relevant Qualifications

 

How To Apply


 

https://lnkd.in/g4BGjBNd
“We strongly encourage specially abled candidates to apply”.

By Vincent

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